General business conditions

General business conditions and principles of personal data protection – Bouda Klínovka

 

Klínové Boudy s.r.o.

Přední Labská 86

543 51 Špindlerův Mlýn

ID: 08980136 | VAT number: CZ 08980136

 

Responsible person: František Zálešák

 

PART I. – GENERAL BUSINESS CONDITIONS

1. Booking of accommodation and other services

Reservation of accommodation and other services at Bouda Klínovka and confirmation of this reservation by the responsible person is possible in writing, i.e. usually by e-mail through the e-mail address: info@klinovka.com or through the reservation system www.booking.com. The reservation confirmation is considered to be either an automatic e-mail confirmation generated by the relevant online reservation system or an e-mail confirmation of the responsible person. Another option is a reservation made by phone, on the basis of which an e-mail confirmation will be sent by the operator.

Reservations made by e-mail or telephone directly with the operator require payment of 100% of accommodation costs in advance. Only after payment will the reservation be confirmed by the provider.

Reservations and payment of accommodation costs via the Booking.com reservation system are governed by the rules of the reservation system.

2. Cancellation of accommodation and other services

Cancellation of a paid reservation made by e-mail or by telephone directly with the operator is not possible. By paying for accommodation costs, you buy a place with us at the agreed time. However, it is possible to transfer the stay to another person / persons. These changes must be made in writing, i.e. usually by e-mail to: info@klinovka.com.

When canceling a reservation that was entered through an external Booking.com provider, it is also necessary to cancel the reservation through this external provider in the manner required by the external provider. In this case, the written notification directly to the responsible person of Bouda Klínovka is NOT considered to be a proper cancellation of the reservation.

3. Reservation change

It is not possible to request a change of reservation, i.e. transfer of the ordered services in the original scope to another date.

4. Client no-show

If the client does not arrive at the booked date of accommodation, the reservation is canceled without compensation of costs paid.

5. Check-in and check-out time

Check-in is possible from 2 pm to 8 pm. In case of arrival later than 8 pm, the guest is obliged to notify the reception of Bouda Klínovka in advance on tel.: +420 731 848 487 and to state the estimated time of arrival. In case the guest does not announce the time of late arrival in advance, we charge an additional fee of CZK 500 for late arrival.

Earlier check-in is possible if the booked room is available, free of charge upon agreement with the reception of Bouda Klínovka.

The guest is obliged to check-out on the last day of a valid reservation by 10 am. Later emptying of the room is possible only by previous arrangement with the reception.

6. Information on out-of-court dispute resolution

The accommodated guest has the right to submit a proposal for out-of-court settlement of such a dispute to the designated subject of out-of-court settlement of consumer disputes, which is Czech Trade Inspection Authority:

 

Česká obchodní inspekce

Ústřední inspektorát – oddělení ADR

Štěpánská 15

120 00 Praha 2

 

Email: adr@coi.cz

Web: https://adr.coi.cz/

 

The Czech Trade Inspection Authority is a supervisory body supervising consumer protection, proceeding in accordance with Act No. 64/1986 coll., On the Czech Trade Inspection Authority, as amended, and other legal regulations. The website of the Czech Trade Inspection Authority is https://www.coi.cz/ .

In accordance with the provisions of Section 1837 letter j) of Act No. 89/2012 coll., The Civil Code does not entitle the accommodated as a consumer to withdraw from the accommodation contract if the accommodation facility provides performance within the specified period.

These general terms and conditions are effective from 1.9.2020

 

PART II. – PRIVACY POLICY

 

We hereby inform you, the users of our website www.klinovka.com, customers, suppliers, as the operator of Bouda Klínovka, František Zálešák, IČ: 28260678, with its registered office at Přední Labská 86, 543 51 Špindlerův Mlýn together with all staff, about the collection of personal data described below and privacy policies.

This policy will apply if you use our services, browse our website or contact us in one of the possible ways, especially by phone or e-mail.

When you use our services, it is important for us that the processing of your information is completely understandable, transparent and you know all your rights.

 

  • In this Privacy Policy (the „Policy“), we explain:
  • What information do we collect and in what way;
  • How we use the information we collect and on what legal basis;
  • How long do we process the information we collect;
  • Who has access to the information collected;
  • What are your rights in relation to the information collected and how to use it

 

In the event that you need to explain, advise or discuss any further processing of your personal data in any part of the text, you can contact us at any time at the e-mail address info@klinovka.com

1. WHAT INFORMATION WE COLLECT AND IN WHAT WAY

We collect the following information:

Information you provide to us. This is your personal information that you provide to us when you contact us or are interested in our services. You usually provide this information to us by filling out and sending the form on our website, ordering our services via e-mail or if you come to stay with us. For example, first name, last name, email address, phone number, or the name of the organization you represent.

Information we obtain when you use our services. We may collect information about how you use our services, how satisfied you are with our services and whether you enjoyed your stay with us. If you intend to stay with us or your children under the age of 16 entrusted to us, we will also process their personal data, to the same extent and for the same purposes as in the case of adults.

We process your personal data in accordance with the above-mentioned Principles on the basis of the fulfillment of a mutual contract or your request, on the basis of the fulfillment of our legal obligations, on the basis of our legitimate interest or on the basis of your possible consent granted for a specific processing. Before using information for a purpose not covered in this Policy, we will always evaluate whether your consent is required. In this case, we will inform you and ask for your consent.

Our legitimate interests, on the basis of which we process your personal data, are based on our mutual relationship. Our legitimate interests for the processing of your personal data are in particular:

 

  • Your contacting and informing within the framework of mutual business relations, including possible implementation of direct marketing;
  • Improving our services;
  • Promotion of our services;
  • Keeping records relating to your economic situation;
  • Effective provision of customer support services;
  • Protection of our and your legal claims.

 

We use your data in our internal documentation, in which we keep records of where your personal data is stored, ways to secure it, whether your data has been deleted, who deleted it and when, so that we can prove our compliance with legislation in the field of protection. personal data and at the same time be able to fulfill other obligations arising from other legal regulations.

You may refuse the processing of your personal data for the purpose of sending business communications at any time and this will not affect our other mutual relations. If you are not sure whether consent to receive such communications has been granted or you want to revoke it, all you have to do is send us an e-mail with the relevant request to info@klinovka.com, or to another address from which you received a business communication from us. Withdrawal of consent does not affect the lawfulness of processing based on the consent that was given before its withdrawal. Your personal data will not be used for any automated decision making, including profiling.

2. HOW LONG WE PROCESS THE COLLECTED INFORMATION

Your personal data is always used only for the time strictly necessary to fulfill the purpose for which it was collected.

3. WHO HAS ACCESS TO THE INFORMATION

We care about the protection of personal data and we never sell databases of personal data. We transfer personal data to third parties only for the above-mentioned purposes, and only to the extent necessary.

Your Personal Data will be processed for us by processors who provide us as part of improving the quality of our services and ensuring certain activities

 

  • Server, web, cloud or IT services;
  • Accounting services

 

We only process your personal data in the territory of the European Union or the European Economic Area.

If we pass on your personal data to third parties, we always do so on the basis of an adequate contract with these persons, so that we can monitor how third parties handle your personal data.

4. HOW WE PROVIDE YOUR PERSONAL INFORMATION

We are aware that securing personal data so that it cannot be misused is our important duty towards you. Therefore, we strive to effectively use the best possible security measures to prevent misuse or other unauthorized interference with your personal data. As part of our activities, we will do everything in our power to prevent such a security incident, in particular we will regularly train all our employees who come into contact with your personal data on personal data protection, we will recruit and acquaint employees with internal company data. regulations governing the protection of your personal data and we will always use modern technical solutions to ensure our processing.

However, if, despite our best efforts, a security incident occurs and this incident could pose a high risk to your rights and freedoms, we will promptly notify you of such information through the email address provided and by posting such information on our website, including all necessary details.

We have taken the following measures to secure your personal data:

 

  • Organizational security. We place emphasis on securing your personal data against the risks of the human factor, in particular:
    • We have adopted and are maintaining internal security guidelines and documents;
    • We regularly provide training for employees and other staff on the rules of working with personal data and information security risks;
    • We contractually regulate the liability of employees, external collaborators, suppliers and other third parties with access to your personal data;
    • We have adopted and maintain standardized processes for working with your personal information.
  • Technical measures. We have implemented important technical measures to ensure the security of your personal data, in particular:
    • Access to systems containing personal data only under a password;
    • Regular maintenance of the equipment on which the data will be stored;
    • Providing protection by antivirus, firewall, means to prevent unauthorized persons from accessing personal data and means of processing them;

 

5. WHAT ARE YOUR RIGHTS IN RELATION TO THE PROTECTION OF YOUR PERSONAL DATA

You have the following rights in relation to the processing of your personal data carried out by us:

 

  • Right of access to personal data;
  • Right of repair;
  • Right of deletion („right to be forgotten“);
  • Right to restrict data processing;
  • The right to object to the processing;
  • Right to data portability;
  • The right to complain about the processing of personal data.

 

Your rights are explained below so that you can get a clearer idea of their content.

The right of access means that you can request our confirmation at any time as to whether or not the personal data concerning you are being processed and, if so, for what purposes, to what extent, to whom they are made available, for how long we will process them. , whether you have the right to correct, delete, limit the processing or raise an objection from where we obtained personal data and whether automated decision-making, including possible profiling, takes place on the basis of the processing of your personal data. You also have the right to obtain a copy of your personal data, while the first provision is free of charge, for the next provision we can demand a reasonable payment of administrative costs, namely in the amount of CZK 100.

The right to rectification means that you can ask us at any time to correct or supplement your personal data if it is inaccurate or incomplete.

The right to deletion means that we must erase your personal data if (i) they are no longer needed for the purposes for which they were collected or otherwise processed, (ii) the processing is illegal, (iii) you object to the processing and there are no overriding legitimate reasons for processing, (iv) it is subject to a legal obligation or (v) in relation to personal data for which you have given your consent, you revoke such consent.

The right to restrict processing means that until we resolve any disputes regarding the processing of your personal data, we may not process your personal data other than by storing it and possibly using it only with your consent or for the purpose of determining, enforcing or defending legal rights claims.

The right to object means that you can object to the processing of your personal data, which we process on the basis of tasks in the public interest, in the exercise of public authority, for direct marketing purposes or for legitimate interest, including profiling based on our legitimate interest. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes. In the event of an objection to processing based on other reasons, this objection will be evaluated and we will then inform you whether we have complied with it and will no longer process your data, or that the objection was not justified and processing will continue. In any case, processing will be limited until the objection is resolved.

The right to portability means that you have the right to obtain personal data concerning you and provided to us by consent or contract, which are also processed automatically, in a structured, commonly used and machine-readable format, and the right to this personal data has been transferred directly to another controller.

If you have comments or complaints regarding the protection of personal data or a question about the person responsible for data protection in our company or you exercise any of your rights, please contact our responsible person at the e-mail address: info@klinovka.com. We will answer your questions or comments within one month.

Our activities are also supervised by the Office for Personal Data Protection, where you can file a complaint in case of your dissatisfaction. You can find out more on the Office’s website (www.uoou.cz).

CHANGES TO THE PRINCIPLES

Our Policy may change from time to time. We will post any changes to our Privacy Policy on our website and will notify you in more detail if there are any significant changes (for some services, we may notify you of changes to this Policy by email). We archive previous versions of this Policy for you to access in the future. This Policy is effective as of September 1, 2020

 

The matter of the heart, beautiful place, feeling like you’re coming home. You smell the bread. Excellent food. Everything is possible, wonders and miracles to wait – literally. Firm handshake and perfect care for each host. Attention. I would love to come back again soon. Thanks everyone who took care of me and my daughters.

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